Privacy Policy

Petup is strongly committed to your right to privacy. This section covers Petup’s privacy policy that highlights how we handle personally identifiable information that Petup collects when you are on our Website or App. Please read this privacy policy carefully. All information covered by Petup’s privacy policy will continue to be protected under Petup’s privacy policy irrespective of any change in your membership status in the future. By using the Petup Website or App, you accept all practices described in this privacy policy.

Who we are

Petup, the accompanying website and app are owned by The Knockdoor. We reserve the right, at our discretion, to make changes to the terms of use and privacy policy at any time. The most updated version is available on our App and Website at all times. Please check the terms of use and privacy policy periodically for changes as all modifications are effective upon publication. Continued use of the Petup app and website after revision indicates the user’s acceptance of the terms of use and privacy policy.

What personal data we collect and why we collect it

You will be asked to register before you can use Petup. In the process, you will be asked for your name, email ID etc. After registering, you can create your personal Petup account (“Your Account”). In this respect, you are invited to provide us with your name, pictures of you, a description of yourself, details about your interests, philosophy, work and basic information about yourself (such as your age, height, religion, ethnicity, place of residence etc). We will process these data.

You can create Your Account through Facebook or Google Login. By using Facebook or Google Login, you allow the platform to share with us the (personal) data you have shared with them – such as your name, email, gender, date of birth, pictures, likes, friend information etc. We will process these data.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How do we use your personnel data

We will only share your Personal Data with other users, and only what is necessary to assess if another user could be interesting for you – which will be clarified below.

We will only disclose your Personal Data to third parties if there is a legal obligation to do so by a statutory authority from the appropriate jurisdiction. We do not sell your Personal Data to third parties.

Data on Your Account:Your Account will be visible to other users. Your first name will be your identity on our platform. The description of yourself, and basic information regarding yourself (such as age, height, profession etc) will be accessible on Your Account. Members of Petup can perform targeted searches on the basis of age, religion and other information that users share on their accounts. Once you have created Your Account, the data you have shared with Facebook or Linkedin will also be linked to Your Account. If other users have also used Facebook Login and have enabled Facebook Folio, you can see which mutual connections you and other users have. We advise you to be careful with sharing information on Your Account with other users.

Your login information: We will process and store your login information to verify your identity to access Your Account.

Your email address: We do not share your email address with third parties.

Your email address will be used to: inform you of your membership status; notify you other relevant activity regarding Your Account; engage you with the application through newsletters and for troubleshooting.

SMS from Petup: By registering you give us permission to send you SMS notifications. If you wish to not receive them, please mail us at

Your geolocation: We will share your current location to make it insightful for our users who may live or work nearby. We will never share your zip code with other users of Petup. You can choose to share your geolocation, which is necessary to see which other users of Petup are nearby at any given moment. Your geolocation will be shared with other users who have shared their geolocation. Please note that we never share accurate geolocations with Petup users – the accuracy is limited to 0.5 kilometers at the most.

Your date of birth: Your date of birth is used to calculate your age, which will be visible on Your Account.

Photos you upload: While creating Your Account, it is necessary to upload pictures of yourself and to select a display picture for your account. We may use an external face recognition tool and other techniques to select the best pictures for Your Account. This selection may be based on features like image quality, composition and authenticity. Images uploaded by you may be modified by us to make them more presentable on the platform. New pictures uploaded by you will be reviewed before they appear on Your Account. The pictures that you upload will be displayed to other users. Your Avatar or other photos may also be included in email messages from Petup to other users, if Petup considers you to be a good match with that user. Your Account, including pictures might be displayed on the homepage of Petup for public viewing with your consent.

Your chat messages and other written content: Your chat messages are strictly confidential and is only processed in order to give you access to your chat-history. Please note that we do use filter software and techniques that notifies us of chat messages with inappropriate content (e.g. derogatory or aggressive language, or unlawful use of our platform for advertisements or link-building.) After such notification we reserve the right to erase the offensive content. This is applicable to other written content you post on Petup such as on My Story and My Date Idea.

How long we retain your data

Your Personal Data is retained no longer than strictly necessary or as long as allowed by law, whichever is shorter. In the event that you have not logged in to your profile for five years, your Personal Data may be erased from our records. Of course, you can always contact our support team through your registered email address with a request to delete your data from our records.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

We try our best to ensure that your Personal Data is protected and secure from unauthorized or unlawful access, alteration, disclosure, use or destruction. We encrypt our services using SSL, the data is accessible only through a secret password and digital signatures, and our employees only have access to your data on a need-to-know basis. Unfortunately, the transmission of information via the internet is not always completely secure. Although we take all reasonable measures, we cannot guarantee the security of the data you transmit to our Website or App; any transmission is at your own risk.